Refund Policy

Last updated: March 27, 2026

Summary: We offer refunds within 7 days of purchase if you have not consumed more than 10% of your plan's monthly minutes.

1. Subscription Refunds

If you are unsatisfied with your subscription (Starter or Pro), you may request a full refund within 7 days of your initial purchase, provided:

You have not used more than 10% of your plan's included minutes.
It is your first refund request for that subscription tier.

Refunds for renewal payments (not initial purchase) are handled on a case-by-case basis.

2. Top-Up Credit Refunds

Top-up credit purchases are non-refundable once the credits have been added to your account. If a top-up was purchased in error and no credits have been consumed, contact us within 48 hours for a refund.

3. How to Request a Refund

To request a refund, send an email to prompt.engineer481@gmail.com with:

Your account email address
Date of purchase
Reason for the refund request

We will review your request and respond within 3 business days. Approved refunds are processed through your original payment method and may take 5–10 business days to appear.

4. Cancellations

You may cancel your subscription at any time. After cancellation:

You will retain access to your plan's features until the end of your current billing period.
Your account will revert to the Free plan after the billing period ends.
Any remaining top-up credits will remain available on the Free plan.

5. Service Issues

If you experience a technical issue that prevents you from using the Service (e.g., processing failure, file corruption), please contact us. We will either resolve the issue or credit your account with the affected minutes.

6. Contact

For refund requests or billing questions, contact us at prompt.engineer481@gmail.com.

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